Call Center
Call Center Solutions empower organizations to deal with queries of customers in effective manner by assigning calls to the most competent employees.
Some of our awesome customers
Features
Idea Receptionist has all the features that you need to build an efficient IVR system
Real time analytics
Instantly know how your business/ support desk are performing by analysing various type of reports and charts.
Call recording
With call recording you can check the conversation between customer and agents. You can use them for training purpose or keep them for future reference.
Time based routing
Lets you decide which call should route where and how based on time or day. This will help you to set shifts, working hours, holidays etc.
Black listing
Black list unwanted calls from certain numbers or certain location. This will increase agents' productivity and decrease average waiting time
Tollfree numbers
Allow your customers to call you free. Since it is free, customers are more willing to discuss their requirements with you freely. This will help to increase call volume and thus increases your business.
API integration
With API integration, you can decide IVR flow dynamically by doing application logics in your application. API integration also helps to updates records in your server in real time.
Solutions
Cloud Telephony provides all types of IVR solutions that enhance your business
Click-to-Call
Enables to call customers from a virtual number by providing customer's number in web panel. Two calls are originated, one to the customer and another to the agent. Both are patched
Pre-Call Notification
Enables playing of pre-recorded messages of promotional or informational to an originating caller, before the outbound commencement of the call takes place
Survey
It gives you an easy and cost effective way to deliver self-completion surveys and automated messages to a broad audience.
Sticky Agent
It ensures that your caller gets connected to the last agent he/she spoke to in the group. If agent is not available then only call get transfered to another agent
SMS Integration
Send an SMS back to the caller for an incoming call. This can be predefined static thanks/acknowledge SMS or response of API call